Frequently Avoided Questions

Actually, we love to answer questions. Here are a few that we get a lot.

Still have questions?

If you come up with some questions that aren't answered here, give us a call at 206.623.1560 or drop us an email.

To comply with Washington State requirements and to help keep our students, staff, and instructors healthy during the worldwide Coronavirus pandemic, SVC is teaching all courses beginning on or after March 30, 2020, via online meetings. Our campus is closed to visitors, students, and instructors until we feel it's safe to open our doors again.

Please note that the information in our FAQ section may not be currently available or accurate for online classes. Email info@svcseattle.com for more information and answers to your questions.

View our Tips for Online Classes to make the most of our online learning format.

Take care of yourselves, your family, and community during these uncertain times. We look forward to welcoming you back to our School as soon as we are able.

Professional development workshops are held during the day from 10 a.m. to 4 p.m. Pacific Time. Most software training and portfolio classes are held in the evening; usually from 6:30 until 9:30 p.m. Pacific Time.

Until we’re able to safely reassemble in a classroom together, all SVC classes and workshops are being held online using Zoom. Classes are all live — not pre-recorded — and we use breakout rooms so you can get individual attention and help.

While classes are in session, SVC office hours are typically 10 a.m. to 9:30 p.m. Pacific Time Monday through Thursday, and 10 a.m. to 2 p.m. Pacific Time on Friday.

Between quarters, the office is typically open from 10 a.m. to 4 p.m. Pacific Time Monday through Thursday, and 10 a.m. to 2 p.m. Pacific Time on Friday.

Although we've been known to change our minds depending on when certain holidays fall each year, here's a fairly reliable guide to when each quarter starts and ends:

QUARTER STARTS ENDS NO CLASSES
Winter 2021 January 4, 2021 March 15, 2021 President's Day, Feb. 15, 2021
Spring 2021 March 29, 2021 June 7, 2021 Memorial Day, May 31, 2021
Summer 2021 June 21, 2021 Sept 3, 2021 Independence Day, July 5, 2021
Fall 2021 Sept 27, 2021 Dec 10, 2021 Thanksgiving Week, Nov. 22-28, 2021

Since classes are held online, we don’t anticipate needing to cancel or reschedule classes based on weather conditions. However, if you're having an issue with the weather and lose your power or internet, please get in touch with us by email or phone at 206 623 1560 so we can fill you in on any classes you might miss.

Most classes and workshops have about 12-16 students. That keeps things personal and gives each person time to get their questions answered. In addition, most computer classes have a teaching assistant to help students during the class.

SVC does not provide student loans. We will, however, allow students to make payments based on this schedule:
5-Week Classes:
  • 1/2 payment due at registration
  • 1/2 payment due at 3rd week of class
10-Week Classes:
  • 1/3 payment due at registration
  • 1/3 payment due at 3rd week of class
  • 1/3 payment due at 6th week of class

There is a non-refundable $25 charge per quarter for using the above extended payment plan.
To set up a payment plan, please call our office at (206) 623-1560 to register and make your first payment.

Workshops:
  • The payment plan is not available for one-day workshops.
Certificate Programs:
  • 1/10 payment due upon registration (Registration fee and Payment Plan Fee also collected)
  • 1/10 payment due on the 15th of each month for the following 9 months

There is a non-refundable $250 one-time charge for using the above extended payment plan for SVC certificate programs. Any unpaid balances due on SVC's payment plan will accrue a monthly 1.5% finance charge.

You may receive a partial refund of your tuition if you drop a class or your enrollment is terminated by SVC due to lack of progress or disciplinary problems. In these cases, this is the schedule for determining the amount of your refund:

Cancellation and Refund Policy for Online Multi-Week Classes:
  1. SVC will refund all money paid if the student is not accepted. This includes instances where a class is cancelled by the school.
  2. SVC will refund all the money paid if the student cancels within five business days (excluding Sundays and holidays) after registration and/or an initial payment is made, as long as the student has not begun training.
  3. SVC will retain the established $45 registration fee if the student cancels after the fifth business day after registration and/or making an initial payment.
  4. If training is terminated after the student enters classes, SVC may retain the registration fee established under (3) of this subsection, plus a percentage of the total tuition as described in the following tables:
5-WEEK CLASSES
# of Classes Attended
% Tuition Refunded
0 100%
1 75%
2 50%
3+ 0%
10-WEEK CLASSES
# of Classes Attended
% Tuition Refunded
0 100%
1 90%
2 75%
3–5 50%
6+ 0%

When calculating refunds, the official date of a student’s termination is the last day of recorded attendance:

  • (a) When the school receives notice of the student’s intention to discontinue the training program; or,
  • (b) When the student is terminated for a violation of a published school policy which provides for termination; or,
  • (c) When a student, without notice, fails to attend classes for thirty calendar days.
  • All refunds must be paid within thirty calendar days of the student’s official termination date.
CERTIFICATE PROGRAMS
% of Lessons Attended
% Tuition Refunded
0 - None 100%
Up to 10% 90%
11–20% 75%
21–50% 50%
51% or More 0% - None
  1. SVC will refund all money paid if the student is not accepted. This includes instances where a class is canceled by the school.
  2. SVC will refund all the money paid if the student cancels within five business days (excluding Sundays and holidays) after registration and/or an initial payment is made, as long as the student has not begun training.
  3. SVC will retain the established $100 registration fee if the student cancels after the fifth business day after registration and/or making an initial payment.
  4. If training is terminated after the student enters classes, SVC may retain the registration fee, plus a percentage of the total tuition as described in table above.
Workshops:

A full refund will be issued for cancellations made at least 4 business days before the workshop begins. No refunds will be issued for no-shows and enrollees dropping a one-day workshop within 3 business days of the scheduled start time as published on the SVC website. For online multi-session workshops, no refunds will be issued for no-shows after the first session.

This refund policy is in accordance with Washington State Law, 490-105-130 (RCW 28C.10.050 (1)(b)).

If you drop a class because you're unhappy with the quality of the instruction, then SVC would definitely like to talk with you and work out a more favorable refund.

No. Hiring in the fields we train our students for is done on the strength of a student's portfolio, not on the formal credentials of the school they attended.

All of our instructors are currently working in their fields. As a general rule, our instructors all have a minimum of five years experience and have worked for large, recognizable companies, organizations, or in agencies on behalf of prominent brands. This experience means our instructors have the current knowledge, contacts, and credentials to honestly know what they're talking about.

Interested in teaching at SVC? Shoot us an email.

Our certificate program students are also paired with savvy UX and UI professionals to help guide them through their rigorous year of coursework. If you're interested in joining our mentor team, tell us a little about yourself on the Teaching & Mentoring Interest Survey.

For workshops, and individual five- or ten-week evening classes, simply go to the page for the class you’re interested in and register away. For classes and workshops that have prerequisites, you can go ahead and register and we'll check back with you to make sure you've met the requirements. While entrance interviews aren't required, you are always welcome to set up a time to come meet with us so we can help place you in the appropriate classes.

For those of you interested in signing up for one of our certificate programs, please attend an information session to learn about our certificates. If you have questions before attending, give us a call at 206-623-1560 or email

SVC is mainly in business to serve people residing in the Pacific Northwest. As such, we are unable to give you assistance in the following areas:

  • Obtaining visas
  • Setting up work-study programs
  • Arranging for housing in the Seattle area
  • Translation assistance; all classes are taught in English, and students must be fluent in English

We most certainly do. If you're a member in good-standing of these organizations, you're entitled to a 15% discount good for any class or workshop: AIGA, AAF, Filter, 24Seven, The Creative Group, Creative Circle, Graphic Artists Guild, IXDA, PRSA, and PSAMA. Contact the membership chair at your professional organization, and they'll give you a discount code you can use when you register.

AIGA members: Drop us an email with proof of current membership for a discount code you can use when you register.

Please note that discount codes must be entered at time of registration and will not be honored retroactively.

Corporate Discounts:

We should also mention that any company or organization that sends at least five people to classes or workshops at SVC during any one quarter also qualifies to receive a 15% group discount. You can read more about corporate discounts here.