Actually, we love to answer questions. Here are a few that we get a lot.
If you come up with some questions that aren't answered here, give us a call at 206.623.1560 or drop us an email.
SVC is teaching all courses beginning on or after March 30, 2020, live and online. Our campus is currently closed to visitors, students, and instructors unless prior arrangements have been made.
To comply with Washington State policy and to help keep our students, staff, and instructors healthy during the worldwide Coronavirus pandemic, SVC is ensuring that all staff, instructors, teaching assistants, and mentors are fully vaccinated for COVID-19.
Please note that the information in our FAQ section may not be currently available or accurate for online classes. Email email@example.com for more information and answers to your questions.
View our Tips for Online Classes to make the most of our online learning format.
Take care of yourselves, your family, and community during these uncertain times. We look forward to welcoming you back to our School as soon as we are able.
No, each class session is taught live and we do not record classes. This ensures that the instructor's intellectual property and our student's private information is protected. If you cannot attend your class, please let us know ASAP by emailing firstname.lastname@example.org.
Professional development workshops are generally held during the day from 10 a.m. to 1 p.m. Pacific Time. Most software training and portfolio classes are held in the evening; usually from 6:00 until 9:00 p.m. Pacific Time.
Until we’re able to safely reassemble in a classroom together, all SVC classes and workshops are taught live online using Zoom. Classes are all live — not pre-recorded — and we use breakout rooms so you can get individual attention and help.
We do not record classes to protect the private information of our instructors and students.
While classes are in session, SVC office hours are typically 10 a.m. to 7 p.m. Pacific Time Monday through Thursday, and 10 a.m. to 2 p.m. Pacific Time on Friday.
Between quarters, the office is typically open from 10 a.m. to 4 p.m. Pacific Time Monday through Thursday, and 10 a.m. to 2 p.m. Pacific Time on Friday.
Although we've been known to change our minds depending on when certain holidays fall each year, here's a fairly reliable guide to when each quarter starts and ends.
|Summer 2022||June 27, 2022||September 2, 2022||Independence Day, July 4, 2022|
|Fall 2022||September 26, 2022||December 9, 2022||Thanksgiving Week, Nov. 21-27, 2022|
|Winter 2023||January 9, 2023||March 17, 2023||MLK Jr Day, Jan. 16 & President's Day, Feb. 20, 2023|
|Spring 2023||April 3, 2023||June 9, 2023||Memorial Day, May 29, 2023|
|Summer 2023||June 26, 2023||September 8, 2023||Fourth of July week, July 3-7 & Labor Day, Sept. 4, 2023|
|Fall 2023||September 25, 2023||December 8, 2023||Thanksgiving Week, Nov. 20-26, 2023|
|Winter 2024||January 8, 2024||March 15, 2024||MLK Jr Day, Jan. 15 & President's Day, Feb. 19, 2024|
|Spring 2024||April 1, 2024||June 7, 2024||Memorial Day, May 27, 2024|
|Summer 2024||June 17, 2024||August 30, 2024||Juneteenth, June 19 & Fourth of July week, July 1-5, 2024|
|Fall 2024||September 23, 2024||December 6, 2024||Thanksgiving Week, Nov. 25 - Dec. 1, 2024|
Since classes are held online, we don’t anticipate needing to cancel or reschedule classes based on weather conditions. However, if you're having an issue with the weather and lose your power or internet, please get in touch with us by email or phone at 206.623.1560 so we can fill you in on any classes you might miss.
Most classes and workshops have about 12-16 students. That keeps things personal and gives each person time to get their questions answered. In addition, most computer classes have a teaching assistant to help students during the class.
There is a non-refundable $25 charge per quarter for using the above extended payment plan.
To set up a payment plan, please call our office at (206) 623-1560 to register and make your first payment.
There is a non-refundable $250 one-time charge for using the above extended payment plan for SVC certificate programs. Any unpaid balances due on SVC's payment plan will accrue a monthly 1.5% finance charge.
You may receive a partial refund of your tuition if you drop a class or your enrollment is terminated by SVC due to lack of progress or disciplinary problems. In these cases, this is the schedule for determining the amount of your refund:
# of Classes Attended
% Tuition Refunded
# of Classes Attended
% Tuition Refunded
When calculating refunds, the official date of a student’s termination is the last day of recorded attendance:
% of Lessons Attended
% Tuition Refunded
|0 - None||100%|
|Up to 10%||90%|
|51% or More||0% - None|
A full refund will be issued for cancellations made at least 4 business days before the workshop begins. No refunds will be issued for no-shows and enrollees dropping a one-day workshop within 3 business days of the scheduled start time as published on the SVC website. For online multi-session workshops, no refunds will be issued for no-shows after the first session.
This refund policy is in accordance with Washington State Law, 490-105-130 (RCW 28C.10.050 (1)(b)).
If you drop a class because you're unhappy with the quality of the instruction, then SVC would definitely like to talk with you and work out a more favorable refund.
No. Hiring in the fields we train our students for is done on the strength of a student's portfolio, not on the formal credentials of the school they attended.
All of our instructors are currently working in their fields. As a general rule, our instructors all have a minimum of five years experience and have worked for large, recognizable companies, organizations, or in agencies on behalf of prominent brands. This experience means our instructors have the current knowledge, contacts, and credentials to honestly know what they're talking about.
Interested in teaching at SVC? Shoot us an email.
Our certificate program students are also paired with savvy UX and UI professionals to help guide them through their rigorous year of coursework. If you're interested in joining our mentor team, tell us a little about yourself on the Teaching & Mentoring Interest Survey.
For workshops, and individual five- or ten-week evening classes, simply go to the page for the class you’re interested in and register away. For classes and workshops that have prerequisites, you can go ahead and register and we'll check back with you to make sure you've met the requirements. While entrance interviews aren't required, you are always welcome to set up a time to come meet with us so we can help place you in the appropriate classes.
For those of you interested in signing up for one of our certificate programs, please attend an information session to learn about our certificates. If you have questions before attending, give us a call at 206.623.1560 or email.
SVC is mainly in business to serve people residing in the Pacific Northwest. As such, we are unable to give you assistance in the following areas:
We most certainly do. If you're a member in good-standing of these organizations, you're entitled to a 15% discount good for any class or workshop: AIGA, AAF, Filter, 24Seven, The Creative Group, Creative Circle, Graphic Artists Guild, IXDA, PRSA, and PSAMA. Contact the membership chair at your professional organization, and they'll give you a discount code you can use when you register.
AIGA members: Drop us an email with proof of current membership for a discount code you can use when you register.
Please note that discount codes must be entered at time of registration and will not be honored retroactively.
We should also mention that any company or organization that sends at least five people to classes or workshops at SVC during any one quarter also qualifies to receive a 15% group discount. You can read more about corporate discounts here.