Frequently Avoided Questions

Actually, we love to answer questions. Here are a few that we get a lot.

Still have questions?

If you come up with some questions that aren't answered here, give us a call at 206.623.1560 or drop us an email.

Professional development workshops are held during the day from 10 a.m. to 4 p.m. Most software training and portfolio classes are held in the evening; usually from 6:30 until 9:30 p.m. Classes are almost always taught at the School's facility in the South Lake Union district of Seattle, 2300 7th Ave, just south of the intersection of Denny Way and Dexter.

While classes are in session, SVC office hours are typically 10 a.m. to 9:30 p.m. Monday through Thursday, and 10 a.m. to 5 p.m. on Friday. Between quarters, the office is open from 10 a.m. to 5 p.m. Monday through Friday.

Although we've been known to change our minds depending on when certain holidays fall each year, here's a fairly reliable guide to when each quarter starts and ends:

QUARTER STARTS ENDS
Spring 2017 April 3, 2017 June 12, 2017
Summer 2017 June 26, 2017 September 7, 2017
Fall 2017 September 25, 2017 December 7, 2017
Winter 2018 January 8, 2018 March 19, 2018
Spring 2018 April 2, 2018 June 11, 2018
Summer 2018 June 18, 2018 August 30, 2018

Most classes and workshops have about 12-16 students. That keeps things personal and gives each person time to get their questions answered. In addition, most computer classes have a teaching assistant to help students during the class.

SVC does not provide student loans. We will, however, allow students to make payments based on this schedule:
5-Week Classes:
  • 1/2 payment due at registration
  • 1/2 payment due at 3rd week of class
10-Week Classes:
  • 1/3 payment due at registration
  • 1/3 payment due at 3rd week of class
  • 1/3 payment due at 6th week of class

There is a $25 charge per quarter for using the above extended payment plan.

Workshops:
  • The payment plan is not available for one-day workshops.
Certificate Programs:
  • 1/4 payment due upon registration
  • 1/4 payment due 8 weeks after initial payment
  • 1/4 payment due 8 weeks after 2nd payment
  • 1/4 payment due 8 weeks after 3rd payment

There is a $150 one-time charge for using the above extended payment plan for SVC certificate programs. Any unpaid balances due on SVC's payment plan will accrue a monthly 1.5% finance charge.

You may receive a partial refund of your tuition if you drop a class or your enrollment is terminated by SVC due to lack of progress or disciplinary problems. In these cases, this is the schedule for determining the amount of your refund:

Cancellation and Refund Policy for Classes:
  1. SVC will refund all money paid if the student is not accepted. This includes instances where a class is cancelled by the school.
  2. SVC will refund all the money paid if the student cancels within five business days (excluding Sundays and holidays) after registration and/or an initial payment is made, as long as the student has not begun training.
  3. SVC will retain the established $45 registration fee if the student cancels after the fifth business day after registration and/or making an initial payment.
  4. If training is terminated after the student enters classes, SVC may retain the registration fee established under (3) of this subsection, plus a percentage of the total tuition as described in the following tables:
5-WEEK CLASSES
# of Classes Attended
% Tuition Refunded
0 100%
1 75%
2 50%
3+ 0%
10-WEEK CLASSES
# of Classes Attended
% Tuition Refunded
0 100%
1 90%
2 75%
3–5 50%
6+ 0%

When calculating refunds, the official date of a student’s termination is the last day of recorded attendance:

  • (a) When the school receives notice of the student’s intention to discontinue the training program; or,
  • (b) When the student is terminated for a violation of a published school policy which provides for termination; or,
  • (c) When a student, without notice, fails to attend classes for thirty calendar days.
  • All refunds must be paid within thirty calendar days of the student’s official termination date.
Certificate Program:
  1. SVC will refund all money paid if the student is not accepted. This includes instances where a class is canceled by the school.
  2. SVC will refund all the money paid if the student cancels within five business days (excluding Sundays and holidays) after registration and/or an initial payment is made, as long as the student has not begun training.
  3. SVC will retain the established $100 registration fee if the student cancels after the fifth business day after registration and/or making an initial payment.
  4. If training is terminated after the student enters classes, SVC may retain the registration fee, plus a percentage of the total tuition as described in tables above.
Workshops:

There is a $75 cancellation fee for no-shows and enrollees dropping a one-day workshop without a valid excuse within 3 business days of the scheduled start time as published on the SVC website.

This refund policy is in accordance with Washington State Law, 490-105-130 (RCW 28C.10.050 (1)(b)).

If you drop a class because you're unhappy with the quality of the instruction then SVC would definitely like to talk with you and work out a more favorable refund.

No. Hiring in the fields we train our students for is done on the strength of their portfolios, not on the formal credentials of the school.

All of our instructors are currently working in their fields. As a general rule, our instructors all have a minimum of five years experience and have worked for large, recognizable companies, organizations, or in agencies on behalf of prominent brands. This experience means our instructors have the current knowledge, contacts, and credentials to honestly know what they're talking about.

Interested in teaching at SVC? Shoot us an email.

For workshops, and individual five- or ten-week evening classes, simply go to the page for the class you’re interested in and register away. For classes and workshops that have prerequisites, you can go ahead and register and we'll check back with you to make sure you've met the requirements. While entrance interviews aren't required, you are always welcome to set up a time to come meet with us so we can help place you in the appropriate classes.

For those of you interested in signing up for one of our certificate programs, please fill out this questionnaire to request an in-person or phone interview. If you have questions before setting up an interview, give us a call at 206-623-1560 or email

Students who have taken a software class can repeat it within one year of their original enrollment at no charge on a space-available basis. Audits of non-software classes are determined on a case-by-case basis. Email SVC with the name of the class you’d like to audit, and we’ll advise you of availability. Should the class fill with non-audit students, we will give you 72 hours notice. Our letterpress classes cannot be audited.

SVC is mainly in business to serve people residing in the Pacific Northwest. As such, we are unable to give you assistance in the following areas:

  • Obtaining visas
  • Setting up work-study programs
  • Arranging for housing in the Seattle area
  • Translation assistance; all classes are taught in English, and students must be fluent in English

Classes are almost always taught at the School's facility in the South Lake Union district of Seattle, 2300 7th Ave, just south of the intersection of Denny Way and Dexter.

Transit

A number of bus routes stop within a block or two of SVC. For timetables, visit Metro Transit's web site.

Car

SVC is easily accessible from downtown, Aurora Avenue, and I-5. See the section on parking options for more information.

Bicycle

A bicycle rack is available immediately in front of SVC.

Walking

We highly recommend it for all kinds of reasons!

Daytime Parking

If you’re driving to attend a daytime workshop, you have a few different options for parking:

  1. Surface daily pay lots are across the street from SVC and in the immediate area. Fees range from $10-$26 per day. For more information and current rates, please check Parkopedia.
  2. 4-Hour parking meters are sometimes available on Battery Street, between 6th and 7th Avenues. 10-Hour meters can be found north of Denny Way on the blocks between 6th and Taylor Ave N.
  3. Luxe is a valet parking service that will pick up and deliver your car immediately in front of SVC for $24 per day.
Evening Parking

Students attending evening classes shouldn't have any problems finding meters or parking in the pay lot immediately across from SVC. The meters are free after 6pm and the pay lot is usually $5 if you're in after 5pm.

We most certainly do. If you're a member in good-standing of these organizations, you're entitled to a 15% discount good for any class or workshop: AIGA, AAF, Filter, 24Seven, The Creative Group, Creative Circle, Graphic Artists Guild, IXDA, PRSA, and PSAMA. Contact the membership chair at your professional organization, and they'll give you a discount code you can use when you register.

AIGA members: Drop us an email with proof of current membership for a discount code you can use when you register.

Please note that discount codes must be entered at time of registration and will not be honored retroactively.

Corporate Discounts:

We should also mention that any company or organization that sends at least five people to classes or workshops at SVC during any one quarter also qualifies to receive a 15% group discount. You can read more about corporate discounts here.